Live System Status

Windows Web Server 213.171.218.127

Wed, 10 Mar 2010 12:03:30 GMT

Customers with websites hosted on the Windows Web Server 213.171.218.127 will not be able to access their websites.

Engineers are investigating.

12:37 - Issues has been resolved.
Status of this entry is Closed

Windows Updates

Mon, 08 Mar 2010 14:30:25 GMT

We will be updating our Windows webservers between the hours of 02:00 and 06:00 on the mornings of Tuesday 9th March, Wednesday 10th March and Thursday 11th March.

During this time customers websites may be unavailable for a short period of time while the servers are restarted.
Status of this entry is Open

Credit cards updates / payments

Sun, 07 Mar 2010 10:19:56 GMT

Payment operations are failing at the moment, this includes adding and updating credit cards, and taking payments. We are investigating.

10:30 - The issue is now resolved.
Status of this entry is Closed

Websites on Windows LB Server NAS14ENT

Sun, 07 Mar 2010 09:12:10 GMT

Due to an emergency maintenance, customers with websites on the Load Balanced server NAS14ENT will find their websites offline for a short time starting 09:10, 07/03/2010.

10:00 - This maintenance is now complete, all services fully restored.
Status of this entry is Closed

Telephone Support

Wed, 03 Mar 2010 20:52:48 GMT

Customers may be experiencing delays when contacting our support teams via telephone.

We recommend that enquiries are sent online at present
Status of this entry is Closed

Customer Control Panel

Fri, 26 Feb 2010 20:50:56 GMT

Customers will currently be unable to login to their control panels.

Engineers are investigating.

22:00 - This has now been resolved.
Status of this entry is Closed

Control Panel

Sun, 21 Feb 2010 12:39:18 GMT

Some customers may currently be experiencing problems when listing or searching for a domain/hosting package in their control panel.

Engineers are investigating.

15:50 - This issue should now be resolved.
Status of this entry is Closed

Domain Registration Services

Tue, 16 Feb 2010 21:39:16 GMT

Customers trying to do domain lookups (to check domain name availability etc.) may currently be experiencing problems with this.

21:45 - Issue should be resolved.
Status of this entry is Closed

Linux Server - 213.171.218.131

Tue, 16 Feb 2010 21:20:11 GMT

Customers with sites on the Linux server with the IP address 213.171.218.131 may currently be experiencing slow response times from these sites.

We are currently investigating this issue.

22:15 - Issue should now be resolved.
Status of this entry is Closed

Exchange Mailboxes

Tue, 16 Feb 2010 19:47:09 GMT

Customer currently trying to create new Exchange Mailboxes may be getting an error when doing so.

Our engineers are investigating.

20:00 - This issue should now be resolved.
Status of this entry is Closed