Live System Status
Sent e-mail delay.
Wed, 01 Feb 2012 13:07:45 GMT
Customers with Standard or Advanced mailboxes will currently be encountering a delay in their sent messages being received. All e-mails are currently queued for delivery. No mail would have been lost due to this issue.
Our engineers are currently investigating the issue and we are sorry for any inconvenience that this causes.
This has now been resolved.
Status of this entry is Closed
BT network connectivity.
Wed, 01 Feb 2012 07:36:26 GMT
A number of BT customers may experience issues when connecting to our services. From investigations, we understand this to be an networking issue between BT and an upstream provider. We are currently working with all concerned to identify and remedy this issue. We will update this issue once more information is available.
This issue is now resolved.
Status of this entry is Closed
Dedicated Server Connectivity
Mon, 30 Jan 2012 17:28:12 GMT
Some customers may have experienced a temporary loss of connectivity to their dedicated servers at approximately 16:50 today, lasting up to 5 minutes. We believe that this issue has now been resolved, however investigation into the root cause is ongoing.
This issue has now been confirmed as resolved.
Status of this entry is Closed
Outbound mail delay
Mon, 30 Jan 2012 13:24:34 GMT
Some customers may currently be experiencing delays of up to 15 minutes when sending mail from Advanced Mailboxes.
This may have affected any mail sent from an email client during the past 30 minutes. These mails are currently queued for delivery and will not have been lost.
We apologise for any inconvenience caused.
This issue is now resolved.
Status of this entry is Closed
Mailbox Administration
Thu, 26 Jan 2012 09:39:37 GMT
Customers may currently be experiencing delays with the actioning of any changes made to mail accounts via the control panel including the creation of new mailboxes, mailbox upgrades and password changes. Our engineers are investigating this as a priority and we apologise for any inconvenience that this may cause.
Update: The root cause of this issue has been identified and addressed but the problem will not be fully resolved until the backlog of changes have cleared. We thank you for your continued patience.
Update - 27/01/2012 10:20 - The initially attempted fix did not have the desired result so this issue is still present and being investigated as a priority by our engineers. We apologise for the delay in the resolution of this problem.
Status of this entry is Closed
Telephone Support
Thu, 19 Jan 2012 04:42:48 GMT
Customer will be experiencing problems contacting our support team at this time. Our engineers are investigating and normal service will be resumed as soon as possible.
Status of this entry is Closed
Email and Sitebuilder issues
Tue, 17 Jan 2012 21:07:00 GMT
At 22:30 hours tonight we will be conducting emergency maintenance to our email platform to try and resolve the problems that customers have experienced over the course of today. The change will take the platform down for approximately 20 mins during which time you will be unable to send or receive email to your inbox. Sitebuilder shares elements with this platform and also be unavailable during the emergency maintenance.
We do not anticipate any loss of email as a result of this work. We appreciate your patience and understanding and are very sorry for any inconvenience this further disruption to our service may cause you or your end users.
Status of this entry is Closed
Email issues
Tue, 17 Jan 2012 16:42:35 GMT
Customers using Standard or Advanced mailboxes and using Webmail, POP or IMAP will be experiencing intermittent performance issues. This may include timeouts or slow load times.
Our engineers are investigating this as a priority.
Email accounts on the Exchange 2010 platform are not affected.
This issue is now resolved.
Status of this entry is Closed
Webmail Access
Tue, 17 Jan 2012 12:02:28 GMT
Access to Webmail is currently unavailable for some customers.
Engineers are currently working to restore service. We apologise for any inconvenience caused.
13:40 - This issue is now resolved.
Status of this entry is Closed
Inbound Email Delay
Mon, 16 Jan 2012 11:46:32 GMT
Some customers may be experiencing delays in receiving inbound email.
The mails are currently queued for delivery and may be delayed by approximately 60 minutes. No mail will have been lost as a result of this issue.
Engineers are currently investigating.
This issue is now resolved.
Status of this entry is Closed